Shipping & Handling

Where are items located?

Items ship from China .

What is your lead time?
Most orders are received in 4-8 weeks from order to delivery. 
Add a few days for custom orders. 

How you ship out the cargo ?

Mostly We will ship the cargo by EMS courier, Sometimes will ship the cargo by Sea shipment , DHL/Fedex/UPS .

Order Successful 

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.

Processing 

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed well. We are happy to announce that now most orders can be shipped out within 24 hours.

Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability. 

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.

Shipping 

Our partners with major international shipping companies to offer different methods.

You can choose your preferred shipping method on the Order Information page during the checkout process.

Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

Delivered 

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. 

Tax 

Kindly note that all packages are shipped from China Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method.

You may check with your local Customs Office for more information.

Contact Us 

If any issue during the shipping time or after received the item, please feel free to Contact us : cs@udesignhome.com